Refund policy

If for any reason you are not satisfied with your purchase please contact us at [email protected] to arrange a replacement or refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Relove Oxley will accept returns and provide you with an Instore Voucher, refund (refund will be provided using original payment method) or exchange where:

  • The item is faulty or is not of acceptable quality, or
  • The item is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You can present a Relove Oxley receipt or other adequate proof of purchase

When you change your mind
At Relove Oxley you have 20 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
Vinyl Records must have shrink wrap intact.
If you can’t provide proof of purchase (please provide a bank account screenshot showing your transaction with regards to card purchases, or an approx time /date of your total purchases). If you are unable to provide proof of purchase we will not be able to refund or exchange the item.

Excluded change of mind items
The following items can not be returned if you change your mind:
 - Second Hand Items including Vinyl Records & Physical Music items - VHS, Tapes, Singles etc, Second Hand Electronics
 - Gift Vouchers